My shop will stock only poultry products which I have personally used and think are brilliant, and so am happy to endorse. The packaging that I use will be recycled/preloved/recyclable so far as I can manage, so not as decorative as yer smart boutiques, but ensuring that we’re all doing our bit to create less waste. Even the padding and bubble wrap is reused, so you may find my half-finished crossword in your parcel!
Payment, mailing and returns
Your payment is processed via PayPal, which I find to be very efficient and secure. This also means that you can choose to pay with your PayPal account or bank/credit card.
Payment can only be accepted from UK-based customers.
I ship to mainland UK as follows:
Packages weighing up to 2kg will be shipped by Royal Mail 2nd class, costing £3.00/package
Parcels weighing between 2kg and 10kg will be shipped by courier - I usually find that the cheapest and most reliable is Collect+
Parcels weighing 2kg-5kg cost £6.00
Parcels weighing 5kg - 10kg cost £7.00 (these prices do not apply to the areas listed below)
Parcels weighing over 10kg cost £10.00
For shipping parcels over 2kg to the Scottish Highlands and Islands, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly and Northern Ireland; please use the contact form to ask me for a shipping quote before ordering.
Some exceptions: The Westgate worm testing kits, syringes and Bumpa Bits only cost 95p to post as follows:
2 Westgate kits, or
2 Packs of syringes, or
2 packs of Bumpa bits.
So please use the drop-down shipping menu to add the correct shipping charges
If you are attending one of my courses, and would like to save on your postage by collecting your goodies there, then please select the courses option in the shipping drop-down menu, and use the Course Collection button to let me know which course date you are on.
Alternatively, you can arrange to collect your order from my storage unit in Banbury (OX16, junction 11 M40) use the drop-down menu to select that option, and I will be in touch to let you know when it is ready for you. Note that the office there can give you access during office hours, 7 days a week.
Note that I shop around regularly for the best shipping rates, so these prices may be updated where necessary.
Returns and damaged deliveries
If you are not delighted with your product, or it has arrived damaged, then please use the contact form on the website to let me know.
I can accept returns only if they are returned to me within 14 days, and in the condition in which I sent them out, so unopened and unused. In common with other retailers, you are responsible for organising the return and the return costs. This policy is in line with the consumer protection rules as stated by the EU and dictated by the Department of Trade. You can find further information on the DTI website at
Terms and conditions
None of these T&Cs affect your normal statutory rights.
General stuff: claretaylor.com accepts no responsibility (as set out by law) for the validity of any information on this site. There are no claims made that any recommendations or products will cure or treat any avian medical conditions. If your bird needs medical attention, then I would always recommend that you take it to a chicken-savvy vet.
Your order: all orders will be dispatched within 5 working days, and if there is any delay, then I will be in touch with you soonest. Once it has left my storage unit, your order should be with you within 4 working days…… my couriers haven’t let me down yet, but you never know! If you don’t receive your order, then please use the contact form within 14 days of dispatch to let me know.
Samples: some of the lovely companies who I work with have kindly given me samples to put in the course packs – if I have any spares, then you might receive one in your delivery! I can’t guarantee availability of samples, but can usually include a small trial bag of the Alpha Conditioning Feed or the Sooper-Healthy Seeds.